Frequently Asked Questions

Buying

What is the Vehkle Remote Test drive?


The test drive is the opportunity to drive the car before you buy the car. Our remote test drive system allows you to drive a car on your own without any pressure. Currently, we only offer our service to residents within the North Salt Lake to Provo area. Steps: 1. Call or visit your local credit union or bank to get pre-approved for your car purchase. This will streamline the process! 2. Find a car on our website you're interested in 3. Request a test drive 4. You’ll receive a confirmation email with details to verify your info 5. You'll then receive a time slot and location to test drive the car 6. Before recieving a code to enter the car you'll be asked to take pictures of all sides of the car. Once you've done this you'll receive the code to gain access to the keys for your scheduled time slot 7. Jump in the driver seat, snap a picture of the odometer and go on a 5 mile drive to get a feel for your future car 8. If you have any questions with the press of a button you can reach out to a vehkle representative 9. When you are done park the car, snap a picture of the odometer and all 4 sides of the car, and place the key back in the lock box When You’re Ready to Purchase: 1. Place a deposit on the vehicle 2. We’ll schedule a time and location to finalize documentation (p.s. we can do the paperwork for you), payment, and delivery.




What do I need to test drive with vehkle?


  • Valid Driver license
  • 21 years of Age or older
  • Proof of Valid full-coverage auto insurance
  • Home Address (for verification an auto agent may request a recent utility bill in your name within the last 30 days)
  • Complete the Assumption of Liability Agreement
  • The funds available to purchase the selected vehicle




What can I expect when I book a test drive online?


When you schedule your first test drive appointment online, you are given a short questionnaire you are required to complete in order to confirm your test drive appointment. This survey is used to better prepare you and your vehkle representative for your test drive.




How do I schedule a test drive appointment?


To schedule your test drive, please visit www.vehkle.com and select the car of your choice. While you're on the vehicle page be sure to view the vehicle's Autocheck vehicle history report, 50+ point inspection report. When you’re ready to move forward, request a test drive. Once we’ve received your request, we’ll reach out to you and get everything set up!




How far will you go for an appointment?


Currently, we only offer our curbside test drive delivery to residents within the North Salt Lake to Provo area corridor. Anyone outside of these areas may contact us to arrange a test drive at the closest police station within our area of service.




Will I have pressure to purchase this vehicle because I test drove it?


No. We believe pressure is for balls and tires. The decision to purchase is yours. vehkle’s objective is to make the process simple and transparent.




Can I put a deposit on a car I’ve test driven?


Yes, a non-refundable, non-transferable payment of $250 can be applied to the purchase of your vehicle while you arrange your financing.




Why are your prices so low?


Our commitment to streamlining our process and maintaining a low overhead, allows us to remove a lot of operational expenses that are normally passed onto the seller.




What payment methods do you accept?


We accept cash, money wire-transfer, or cashier’s check. All payments will be verified by a licensed credit institution prior to vehkle accepting any funds for a vehicle. We will be more than happy to connect you to any of our credit institutions to establish a loan.




What taxes and fees are associated with buying a car from Vehkle?


There is no cost to take a car on a test drive. Buyers are not charged for anything. However, vehkle offers the option to handle your paperwork for a fee of $100, providing you a hassle-free experience. (This includes the collection of Sales Tax, registration and license plates)




What extra fees in addition to your vehkle price will I pay?


Hassle-free means Hassle-free, to answer that question, NONE. Seriously, there are zero extra hidden fees, processing fees, documentation fees, administration, or vehicle prep fees.




What about taxes on the vehicle?


Taxes are not included in any vehkle pricing, and, in the state of Utah, taxes are to be paid by the buyer within 30 days to the Department of Revenue. If you are looking for a hassle-free way to pay taxes, vehkle offers the option to handle your sales tax paperwork and all other paperwork for a fee of $100, providing you a hassle-free experience.




Are your prices negotiable?


Vehkle monitors multiple regional data points on past and current automotive prices to create predictive pricing models. These models allow vehkle to price each vehkle appropriately and deliver the buyer a great value and a comfortable no haggle buying environment. Our commitment to streamlining our process and maintaining a low overhead, allows us to remove a lot of operational expenses that are normally passed onto the seller.




Why should I buy from vehkle vs. a private owner?


1. It’s free 2. Free curbside delivery test drive 3. Below market pricing 4. Vehkle gives you more information about a used car than a private seller would disclose. We are built around transparency. 5. Professional photos and video. You know more about the car before you schedule the test drive, saving you time and money from going to look at cars, only to be disappointed it wasn’t what was disclosed in the ad. 6. We help you with the paperwork 7. We elevate trust between the buyer and the seller 8. A great buying experience!




Do you provide a vehicle history report on vehkle vehicles?


vehkle provides a vehicle history report on every car listed on its website. All though these reports are great to have and are considered the first line of defense for savvy buyers, they are not perfect. vehkle does its best to take into consideration the actual vehicle history report and what it actually sees during its initial inspection to evaluate the condition of the vehicle and present that information to the buyer on our website.




Do you inspect the vehicles vehkle sells?


vehkle provides a free, complimentary 42-Point inspection process on every car we list and post it on our website in the car details section. The seller has the option to purchase a full 109-Point ASE-certified inspection from one of our listed service providers. The 109-Point certification, if purchased by the seller will be labelled and listed on the vehkle website under car details. The 109-Point certification is a good way to stand out from the crowd.




Can I have my own mechanic inspect the vehicle I plan on purchasing?


Absolutely! vehkle conducts a free 50-inspection on every car and some cars for sale on vehkle come with a 109-Point inspection from an ASE-certified mechanic. Cars that fail to pass our inspection are not listed. We’ve built vehkle’s success upon transparency.

If you need added confidence, you can take the vehicle to your own mechanic to review the vehicle or use a mobile or bricks & mortar service located on our service provider list.




Can you provide an extended vehicle service contract on the vehicle I purchase?


No. At this time, vehkle does not offer vehicle service contracts. It is a valuable service we will be providing for our customers in the near future.




What if I don’t like the car after I buy it?


Using vehkle to purchase your car is like buying a car from a private seller, it is an AS IS sale, meaning all sales are final. The actual transaction is between you the buyer and the seller, vehkle simply assists in the transaction, thus elevating trust between two people that don’t know one another.The benefit of using using the vehkle platform rather than going directly to the seller, is vehkle provides the buyer more transparency into the condition of the vehicle (vehicle history reports, detailed images, detailed video,etc.) than would be normally available from a private seller on a used car.




What happens if any damage is incurred during the test drive or I get in an accident?


Auto accidents during test drives are highly uncommon but in most states, if you are in an accident while test-driving a private seller’s car, the seller’s insurance in many cases is primary. However, if after the insurance investigation, you are found at fault, the seller’s insurance company will more than likely pursue your insurance carrier to recover damages. For your personal financial protection, and in some states the law, you should have fully comprehensive insurance that will cover all parties in the unlikely event you are in an accident during a test drive One of the simplest ways to do this is to call your auto insurance company or one of the many leading insurance companies and request temporary or short term auto insurance to cover you during the test drive. In most cases these policies have the flexibility to customize to your time needs and if needed, in some cases, later converted into a full policy. If not, you can have the coverage for a single day or a month depending on your needs. Contact your auto insurance company or one of many available on the market like Tempcover.com that provides temporary car and van insurance. At Tempcover.com you can purchase auto insurance by the hour, day, or weeks. It is an entirely easy online process. Because Vehkle is not an automotive dealer and does not own or take possession of the seller’s car, Vehkle is not liable for damages a seller could incur while a potential buyer is test-driving their car being marketed by Vehkle. Therefore, Vehkle would not be liable for any damages in the unlikely event the seller’s car is damaged or had caused damage to someone else's property while being test-driven. Vehkle is a marketplace that sellers choose to use to market, and safely and transparently transact car sales between sellers and buyers. Whether you are test driving a car at an auto dealership or private party, it’s important that you are properly insured before going on a test drive. In the unlikely event, you are involved in an accident while test driving, telling the police officer you’re out test-driving won’t be a significant enough excuse for being uninsured.





Selling

How do I get a free vehkle estimate on my car


Click here and fill out the form. Once complete, you will receive an invitation for a virtual appointment scheduled at your convenience. An agent will then coordinate with you to provide our complimentary 42 point on-site vehicle inspection and give you a value report.




Do I need to keep my car insurance while selling my car through vehkle?


Yes. Vehkle only temporarily takes possession of your car for the purpose of a test drive with a qualified buyer on your behalf and then returns the car to you immediately after. The state requires you (the title holder) to maintain insurance on your vehicle, until your vehicle is transferred to the new buyer.




Do you accept cars with liens from the bank?


Yes. When the car is sold, the lien-holder will be paid and the remaining balance will be paid to the seller.




How do I know my car is selling for a fair price?


Vehkle monitors multiple regional data points on past and current automotive prices to create predictive pricing models for suggested listing prices that allow sellers to optimize their selling price.




How do you come up with the estimate?


  • Vehkle’s pricing models utilize multiple data points to calculate the fair market value of your car. Your estimate is based on a thorough analysis of all available vehicle data, taking into account historical trends, present economic conditions, market demand, industry events as well as seasonality and regional data.
  • Also taken into consideration is the overall vehicle condition such as mileage, features and packages, and general condition of the car.
  • Your value report is finalized after vehkle completes the onsite complimentary 42-point inspection.




What condition does my car need to be in?


It must pass vehkle’s complimentary 42-Point inspection, have a valid safety inspection, emissions certificate and have valid and current registration and plates. Transparency is key when it comes to listing with vehkle. If there are any repairs or maintenance needed we will notify you at the time of the inspection and provide our list of vehkle service providers or you can complete the suggested repairs at a facility of your preference




Do I have to pay for repair costs?


During the initial inspection we may recommend optional repairs that can help you sell your car faster and for a better value. You have the option to have these repairs done at your expense at a facility you prefer or we can provide you access to our list of service providers that provide discounts to vehkle buyers and sellers.




Why would my car not qualify for shifts platform?


We do not accept all cars into our inventory. We have a certain set of criteria that vehicles must meet to be listed with vehkle (ie., age, mileage, model, condition). Fill out this form to see if you qualify.




Why sell through vehkle?


1. It’s free 2. No Hassle. We do the work. We handle the listing, pictures, take the calls, texts, and emails. 3. We schedule and conduct the test drives for you. 4. Vehkle monitors multiple regional data points on past and current automotive prices to create predictive pricing models for suggested listing prices that allow sellers to optimize their selling price. 5. Professional photos and video. Presenting your car in the best possible way while being completely transparent, which helps attract more qualified buyers. 6. Vehkle brings you qualified buyers to test drive your car. 7. If you require financing, we can refer you to a local financial institution. 8. We help you with the paperwork 9. We elevate trust between the seller and the buyer 10. We simplify the selling experience saving you time and money!




Is vehkle buying my car from me?


No. Vehkle’s objective is to simplify the buying and selling process between two parties, seller and buyer. Our goal is to help you sell your car faster and for more money.




Where is my title kept while vehkle is selling the vehicle?


The title is kept safely in the owner’s possession at all times until the vehicle is sold at that point it will then be transferred to the new owner.




What if my car is titled out of state?


That's okay! We can work with titles from all states.




I can’t find my title. Can you still sell my car?


Yes, we can request a duplicate title (Their may be a Utah DMV charge) on your behalf from the DMV.




Where do you store my vehicle?


The benefit of vehkle services is that your car stays safely with you with the exception of scheduled test drives this way you can still get around.




Where do you show my vehicle?


The vehicle can be shown at a variety of locations within the North Salt Lake to Provo corridor. You can create time slots to show it while its parked in your office parking lot, outside your home, in your neighborhood, at a Police Station, or any parking lot you feel comfortable with.




Can someone take a test drive in my vehicle?


Yes. In order for someone to take a test drive, they must provide a copy of full-coverage insurance, a valid driver’s license, and sign an Assumption of Liability form agreeing to take full responsibility for any damage they may cause when test driving your vehicle.




Can you sell my leased vehicle?


Yes.




What happens if I owe more for the car than it is worth?


Your loan balance must be equal to or less than the agreed upon selling price. In essence, you will need to pay your loan down to that of the selling price. Once your car sells, we will pay off your loan and wire you the remaining balance.




My Vehicle still has a loan, can i still sell it?


Yes. vehkle will work with you and your financial institution to arrange for paying off your loan with the buyer’s funds and will handle all transactions at the bank that has your loan.




If I have an outstanding loan, do I need to make any loan payments?


Yes. You will need to continue making your loan payments until the vehicle sells. We'll pay of the remainder of your loan once your vehicle sells, you'll keep the extra.




What is a payoff statement and how do I access it?


A payoff statement shows the remaining outstanding balance on your auto loan at your financial institution. Most banks when requested, will provide a payoff statement via email or fax that is good for a stipulated amount of days. We can assist you with contacting and requesting your payoff amount.




What is negative equity or being upside down?


In simple words, if you tried to sell your vehicle, you wouldn’t be able to get what you already owe on it.

For example, say you owe $12,000 on your auto loan and your vehicle is now worth $10,000. That means you have negative equity of $2,000. That negative equity will need to be paid off if you want to trade-in your vehicle and take out an auto loan to purchase a new vehicle.




What payment methods do you accept?


We accept cash, money wire-transfer, or cashier’s check. All payments will be verified by a licensed credit institution prior to accepting any funds for your vehicle.




When do I get paid?


Without a lien

  • On a vehicle that does not have a lien, the owner will receive proceeds via electronic check within 3-5 days days of clearing Vehkle’s account.

With a lien
  • On a vehicle that has a lien, vehkle will furnish you a check after the transaction is completed, all loans are paid, and lien releases are provided to the buyer.




How much is your fee?


Since we don’t have the traditional overhead of a dealership our vehkle seller fee is only $500. Yep, that's it! It includes the following:

  • No Hassle Service Fee (management of phone calls, texts, emails, and test drives)
  • 100 Point Inspection
  • Professional Photos/Videos
  • Online Listing
  • Paperwork: (Bill of sale, odometer statement, Title transfer, lien release)
The fee is automatically built into the pricing model. *If the car is dirty at time of sale, vehkle will take the car to the car wash and wash and vacuum the car before delivery to the new buyer and subtract the cost from the sales proceeds along with vehkle service fee payout.




How long do you need in order to sell my vehicle?


We ask for a 45 day period to exclusively sell your car. Every vehicle is different. How fast your car sells is based on multiple factors, market supply and demand is one of them. Our objective is to position your car in the market with great pictures, video, a well written description, an inspection and a professional agent to help close the sale. Our goal is to sell your vehicle quickly.




What if my vehicle takes longer than 45 days?


In the unlikely situation that your vehicle does not sell in 45 days or less, you have two options:

  • You have the option to renew your selling contract and have vehkle continue to sell your car.
  • You can try to sell it on your own and owe us nothing.




I live outside Salt Lake City area can you still sell my vehicle?


We will be expanding to other locations in the near future. Currently, we offer our services to those within the North Salt Lake to Provo area corridor.




What happens if any damage is incurred during the test drive or the test driver gets in an accident?


Auto accidents during test drives are highly uncommon but in most states, if you are in an accident while test-driving a private seller’s car, the seller’s insurance in many cases is primary. However, if after the insurance investigation, you are found at fault, the seller’s insurance company will more than likely pursue your insurance carrier to recover damages. For your personal financial protection, and in some states the law, you should have fully comprehensive insurance that will cover all parties in the unlikely event you are in an accident during a test drive One of the simplest ways to do this is to call your auto insurance company or one of the many leading insurance companies and request temporary or short term auto insurance to cover you during the test drive. In most cases these policies have the flexibility to customize to your time needs and if needed, in some cases, later converted into a full policy. If not, you can have the coverage for a single day or a month depending on your needs. Contact your auto insurance company or one of many available on the market like Tempcover.com that provides temporary car and van insurance. At Tempcover.com you can purchase auto insurance by the hour, day, or weeks. It is an entirely easy online process. Because Vehkle is not an automotive dealer and does not own or take possession of the seller’s car, Vehkle is not liable for damages a seller could incur while a potential buyer is test-driving their car being marketed by Vehkle. Therefore, Vehkle would not be liable for any damages in the unlikely event the seller’s car is damaged or had caused damage to someone else's property while being test-driven. Vehkle is a marketplace that sellers choose to use to market, and safely and transparently transact car sales between sellers and buyers. Whether you are test driving a car at an auto dealership or private party, it’s important that you are properly insured before going on a test drive. In the unlikely event, you are involved in an accident while test driving, telling the police officer you’re out test-driving won’t be a significant enough excuse for being uninsured.





Your Car.  Our Team.  No Hassle.  More Money.
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